Refund policy
Last updated: September 23, 2026
Overview
This website is operated by Sneaker Premier. Throughout the site, the terms "we", "us" and "our" refer to Sneaker Premier. Sneaker Premier offers this website, our retail stores in Baltimore, Catonsville and District Heights, Maryland, and all information, tools, programs and services available through them (together, the "Service") to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site, visiting one of our stores, purchasing something from us, or selling or trading items to us, you engage in our Service and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including the additional terms, conditions and policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using the Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use the Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the Service shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Store Terms
By agreeing to these Terms of Service, you represent that you are at least 18 years old, or that you are using the Service with the involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any worms or viruses or any code of a destructive nature.
If you breach any of these Terms, we may suspend or end your access to the Service as described in Section 20.
Section 2 - General Conditions
We reserve the right to refuse Service to anyone for any lawful reason at any time.
You understand that your content, not including payment card information, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any content on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice. Price changes do not affect orders we have already accepted, except as described in Section 15.
We reserve the right at any time to modify or discontinue the Service, or any part or content of it, without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products or Services
Certain products may be available exclusively online or exclusively in our stores. Products may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your screen's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made through the Service is void where prohibited.
We do not warrant that any errors in the Service will be corrected. Nothing in these Terms limits any warranty that applicable law gives you for products you buy from us.
Section 5A - Gift Card Terms and Conditions
Gift cards issued by Sneaker Premier are made available for purchase and use through our store and eligible sales channels as a form of stored value for future eligible purchases. By purchasing, receiving, accepting, using, or attempting to redeem a Sneaker Premier gift card, you agree that such gift card is subject to these Terms of Service, our Refund Policy, any applicable checkout terms, and all additional policies referenced on our website. Gift cards may be offered in preset denominations only, and custom gift card amounts may not be available unless expressly provided by Sneaker Premier at the time of purchase. A gift card has no redeemable value until it has been validly purchased, paid for, issued, and activated through our store or payment processing system.
Sneaker Premier gift cards do not expire and are not subject to any fees, and any unused balance will remain available for future eligible purchases until the balance is fully redeemed. To redeem a gift card online, the customer must enter the applicable gift card code at checkout; in our stores, the customer must present the gift card or code at the time of purchase. Gift cards are not automatically applied to purchases in the same manner as store credit, promotional credit, discounts, or account balances, and it is the customer's responsibility to properly enter or present the gift card at the time of checkout in order to apply the available balance. If the total purchase amount exceeds the available gift card balance, the remaining amount due must be paid using another payment method accepted by Sneaker Premier. If the total purchase amount is less than the available gift card balance, the unused portion will remain on the gift card for future eligible purchases until fully redeemed.
Customers may check the remaining balance of an active gift card through the balance lookup feature available on our website, where such feature is available, or through any other method provided by Sneaker Premier. Where supported, eligible gift cards may also be added to Apple Wallet on compatible iOS devices for convenient storage and redemption; however, Apple Wallet availability, functionality, compatibility, and access depend on the customer's device, operating system, Apple services, and any third-party requirements outside of Sneaker Premier's control. Sneaker Premier does not guarantee that Apple Wallet or any third-party wallet feature will be available, uninterrupted, compatible with every device, or free from technical limitations.
Gift cards should be treated like cash. Sneaker Premier is not responsible for lost, stolen, damaged, deleted, misplaced, improperly used, or unauthorized gift cards or gift card codes, except where required by applicable law. Risk of loss and title for a gift card passes to the purchaser or recipient upon purchase, delivery, or electronic transmission of the gift card code. Once a gift card has been redeemed, the redemption transaction cannot be reversed except where required by law or where Sneaker Premier determines that a correction is appropriate due to a verified processing error. Gift cards are not redeemable for cash, are not refundable for cash, and may not be exchanged for cash except where required by applicable law.
Gift cards cannot be reloaded after redemption through our point-of-sale system, and gift cards that have been deactivated, cancelled, suspended, invalidated, or otherwise closed may not be reactivated or reloaded unless expressly permitted by Sneaker Premier and supported by our payment processing system. In limited circumstances involving eligible returns, exchanges, cancellations, or refund adjustments, funds may be returned to the original gift card when permitted by Shopify, our point-of-sale provider, our payment processor, or other applicable systems. If a refund cannot be returned to the original gift card, Sneaker Premier may, subject to applicable law and our Refund Policy, issue a replacement gift card, store credit, or other permitted refund method.
Purchases made using a gift card remain subject to our standard Refund Policy, return procedures, product condition requirements, eligibility rules, shipping rules, and any other applicable store policies. The use of a gift card does not create any special return, refund, exchange, warranty, or cash redemption right beyond those expressly provided by Sneaker Premier or required by applicable law. Sneaker Premier reserves the right to refuse, suspend, cancel, deactivate, restrict, or invalidate any gift card, gift card balance, order, redemption attempt, or related account activity if we reasonably believe that the gift card was obtained, purchased, transferred, resold, used, or redeemed through fraud, unauthorized resale, abuse, payment dispute, chargeback activity, system manipulation, unlawful conduct, violation of these Terms, or any other activity that may harm Sneaker Premier, our customers, our payment providers, or our services.
To the maximum extent permitted by law, Sneaker Premier shall not be liable for technical issues, delays, interruptions, checkout errors, delivery failures, email issues, wallet compatibility issues, balance lookup errors, unauthorized access, or third-party service limitations affecting the purchase, delivery, storage, balance inquiry, use, or redemption of gift cards, except where such liability cannot be excluded under applicable law. We may update, modify, limit, or discontinue gift card features, redemption methods, denominations, wallet integrations, balance lookup tools, or related services at any time, subject to applicable law; any such change will not reduce the value of a gift card already issued. Any rights customers may have under applicable federal, state, or local gift card, consumer protection, refund, or cash redemption laws remain unaffected by these Terms.
Section 6 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided with the order, and we will refund any amount you paid for the cancelled portion. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made through the Service. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
Section 7 - In-Store Purchases and Order Pickup
If you choose in-store pickup, we will notify you when your order is ready. To protect you and prevent fraud, you must present a valid, unexpired government-issued photo ID that matches the name on the order and payment card, and you must sign for your order. We may also require a photo ID and signature for certain in-store purchases. If you cannot provide a valid ID and signature, we will not release the order. Someone else may pick up your order only if you arrange it with us in advance and they present their own valid photo ID.
We may cancel and refund pickup orders that are not collected within a reasonable time after we notify you that they are ready. Our stores use security cameras for safety and loss prevention. Information we collect in our stores is handled as described in our Privacy Policy.
Section 8 - Selling or Trading Items to Us
We may offer to buy or trade for sneakers and other items at our stores. When you sell or trade an item to us:
- You must be at least 18 years old, or accompanied by a parent or legal guardian who consents to the transaction.
- You must present a valid government-issued photo ID. We may record your ID details and information about the transaction as described in our Privacy Policy and as required by law.
- You confirm that you are the lawful owner of the item, that it is not stolen, counterfeit, or subject to any claim by another person, and that you have the right to sell or trade it.
- We decide in our sole discretion whether to make an offer and how much to offer. We may inspect and authenticate any item and may decline any item for any reason.
- The deal is final once you accept our offer and receive payment or trade credit, except as described below.
If we later determine that an item you sold or traded to us was counterfeit, stolen, or misrepresented, we may cancel the transaction, require you to return what we paid or credited, and report the matter to law enforcement. We may refuse future transactions with anyone who violates this section.
Section 9 - Rewards Program
If we offer a rewards or loyalty program, membership is free and voluntary. Points and rewards have no cash value, cannot be transferred or sold, and can be redeemed only as described in the program rules shown at sign-up or on our website. We may cancel points or rewards earned through fraud, abuse, error, or violation of these Terms. We may change or end the program at any time; we will give reasonable notice before making changes that reduce the value of points you have already earned, unless the change is required by law.
Section 10 - Text Messages
If you sign up for text messages from Sneaker Premier, you agree to receive recurring automated marketing and informational text messages at the mobile number you provide. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. Your mobile number and consent are handled as described in our Privacy Policy.
Section 11 - Chat and Automated Support
Our website chat may be answered by automated tools, including artificial intelligence, on our behalf. Automated responses are provided for convenience and may not always be complete or accurate. If an automated response conflicts with these Terms, our posted policies, or your order confirmation, the Terms, policies and order confirmation control. You may ask to speak with a person at any time, or contact us using the details in Section 23.
Section 12 - Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the Service, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.
Section 13 - Third-Party Links
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Section 14 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments. Nothing in these Terms limits your right to post honest reviews of our products or services.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or that violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Section 15 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order. If we cancel your order for this reason, we will refund any amount you paid for it.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 16 - Personal Information
Your submission of personal information through the Service is governed by our Privacy Policy.
Section 17 - Prohibited Uses
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the Service or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; to sell or trade counterfeit or stolen goods; to use automated tools, bots, or scripts to purchase products or to bypass purchase limits; to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Section 18 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free, or that the results that may be obtained from the use of the website will be accurate or reliable. You agree that from time to time we may remove the website for indefinite periods of time or cancel it at any time, without notice to you.
To the extent permitted by law, the website and its content are provided "as is" and "as available." Products you buy from us are covered by any warranties that applicable law provides, including the implied warranties of merchantability and fitness for a particular purpose where they apply. Nothing in these Terms excludes, limits or modifies those warranties or your remedies for them.
To the maximum extent permitted by applicable law, in no case shall Sneaker Premier, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any products procured using the Service, even if advised of their possibility. To the maximum extent permitted by applicable law, our total liability for any claim related to the Service or a product will not exceed the amount you paid us for the product or service giving rise to the claim.
These limits do not apply to liability that cannot be limited or excluded under applicable law, including liability for our gross negligence or willful misconduct, or for personal injury caused by our negligence. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.
Section 19 - Indemnification
You agree to indemnify, defend and hold harmless Sneaker Premier and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, your sale or trade to us of any item you did not have the right to sell, or your violation of any law or the rights of a third party.
Section 20 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Service, or when you cease using our Service.
If we reasonably believe you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement or suspend or deny your access to the Service (or any part of it). You will remain liable for all amounts due up to and including the date of termination. Termination does not affect orders already paid for, or gift card balances, except where the order or gift card was obtained through fraud.
Section 21 - Severability; Entire Agreement
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. This determination shall not affect the validity and enforceability of any other remaining provisions.
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 22 - Governing Law; Changes to Terms
These Terms of Service and any separate agreements under which we provide you the Service shall be governed by and construed in accordance with the laws of the State of Maryland and applicable federal law, without regard to conflict of law principles. Any legal action relating to these Terms or the Service shall be brought in the state or federal courts located in Maryland, except where the law of your place of residence gives you the right to bring the action elsewhere. Nothing in this section limits any consumer protection rights you have under the laws of the state where you live.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website and updating the "Last updated" date. Changes apply from the date they are posted and do not apply to orders placed before that date. Your continued use of or access to the Service after changes are posted constitutes acceptance of those changes.
Section 23 - Contact Information
Questions about the Terms of Service should be sent to us at support@sneakerp.com.
Sneaker Premier 5428 Harford Road, Baltimore, MD 21214 Email: support@sneakerp.com Phone: (443) 438-3998