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At Sneaker Premier, we want every customer to have a positive shopping experience. For eligible items, US customers may request a return within 7 days of delivery for Sneaker Premier store credit.
If your purchase isn’t the right fit or you’ve simply changed your mind, you can return your item for store credit, provided it meets our requirements below. If you receive an incorrect or damaged item, our Buyer Protection Promise ensures we’ll help make things right.
Return Eligibility & Requirements
To protect both buyers and sellers and to uphold the integrity of our marketplace:
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Eligible Products: Only items labeled “7 Day Return Eligible” at the time of purchase qualify. Check your product page or order details to confirm.
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Condition: Products must be unworn, in original condition, and have the Sneaker Premier verification tag and price sticker attached.
Any indication of use, removal of tags, or tampering voids return eligibility. -
Account Status: Orders must be placed from a registered Sneaker Premier account; guest checkout orders are not eligible for returns.
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Initiate Quickly: Returns must be requested within 7 days of delivery.
After your request is approved, you must ship your item within 7 days, using our provided shipping label. -
Shipping: Return shipping fees are the customer’s responsibility. If you use Sneaker Premier’s return label, the fee will be deducted from your store credit. Customers are responsible for all return shipping costs unless the return is due to an error on Sneaker Premier’s part (such as receiving the wrong item). In these cases, our Buyer Protection Promise applies, and Sneaker Premier will cover return shipping costs and work quickly to resolve the issue to your satisfaction.
What Happens Next
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Verification Process:
All returns are reviewed by our authentication team to verify the condition and authenticity. If your item fails verification (e.g., appears worn, damaged, missing tags, or counterfeit), your return will be denied. You will be responsible for the shipping cost to have the item sent back to you. -
Processing Time:
Once your item is received and passes verification, store credit will be applied to your account within 3–5 business days. -
Refund Type:
Returns are for store credit only. Refunds are not issued to the original payment method. -
Return Abuse:
Excessive or suspicious return activity (such as repeated “wear and return” behavior, or false claims) may result in the denial of current and future returns and/or account suspension.
Additional Terms
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Final Sale Items:
Clearance, final sale, or otherwise marked “non-returnable” items are not eligible for return under any circumstances. -
Restocking Fees:
Sneaker Premier reserves the right to charge a restocking/cleaning and sanitization fee (up to 15%) for returns that do not meet stated criteria or require exceptional handling. -
Liability:
Sneaker Premier is not responsible for lost, stolen, or damaged return shipments due to improper packaging, failure to use our provided label, or shipping by non-trackable methods. -
Legal:
All returns are subject to our full Terms & Conditions, available on our website. Sneaker Premier reserves the right to update or modify this policy at any time.
How to Request a Return
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Sign in to your Sneaker Premier account.
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Go to your profile and select “Buying History.”
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Select the order you wish to return and open “Order Details.”
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Click “Start Return” and follow the instructions.
You will have the option to: -
Download a return shipping label (the shipping fee will be deducted from your store credit), OR
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Drop off the item at Sneaker Premier’s Baltimore instore location at 5428 Harford Rd, Baltimore, MD 21214
Returns must be initiated within 7 days of delivery and shipped within 7 days of approval.
Need Help?
If you have questions about returns, eligibility, or your order status, please contact us at support@sneakerp.com.